Legal
Privacy Policy
Last updated:
This policy explains how we collect, use, store, and share personal data in connection with our services and website.
1. Data Controller
The Company acts as data controller for personal data collected through this website and in the course of providing services. We process personal data in accordance with applicable data protection legislation. If you have questions about how your data is handled, you may contact us via the details on the Contact page.
2. Data We Collect
We collect data you provide directly, including name, job title, company name, email address, phone number, and project details submitted through quote or contact forms. We also collect technical data automatically, such as IP address, browser type, referring URL, and page interaction data, to operate and improve the website. We do not collect payment card data directly; payments are processed by third-party providers.
3. How We Use Your Data
Personal data is used to respond to enquiries, prepare and deliver service proposals, fulfil contracted orders, issue invoices, and communicate service-related updates. We may also use data to improve our services and website based on aggregated, anonymised analytics. We do not use personal data for automated decision-making or profiling that produces legal effects.
4. Legal Basis for Processing
We process personal data on the following legal bases: performance of a contract or pre-contractual steps (enquiry handling, order fulfilment); compliance with legal obligations (export controls, customs, tax records); and legitimate interests in operating a secure and functional business platform. Where we rely on legitimate interests, we have assessed that these do not override your rights.
5. Data Sharing
We share data with third parties only as necessary: freight carriers and logistics partners for shipment execution; customs agents and authorities for clearance; cloud infrastructure providers operating under data processing agreements; and professional advisers under confidentiality obligations. We do not sell personal data to third parties. International transfers are subject to appropriate safeguards.
6. Retention
We retain contact and enquiry data for up to 3 years from last interaction. Order and transaction records are retained for 7 years to comply with financial and tax obligations. Technical logs are retained for up to 12 months. Data is deleted or anonymised when no longer needed for the stated purpose.
7. Your Rights
You have the right to access personal data we hold about you, request correction of inaccurate data, request deletion where no overriding legal basis applies, object to processing based on legitimate interests, and request restriction of processing in certain circumstances. To exercise these rights, contact us via the Contact page. We will respond within 30 days.
8. Security
We implement technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss, including access controls, encrypted transmission, and regular security reviews. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but take commercially reasonable steps to protect your data.
9. Cookies
This website does not use cookies. We do not set tracking, marketing, or analytics cookies. Technical data such as IP address may be collected in server logs as described in section 2, but not via browser cookies.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. We will post updates on this page with a revised date. Material changes affecting how we process your data will be communicated directly where we have your contact details. Continued use of the website after changes are posted constitutes acceptance.
For data protection enquiries or to exercise your rights, use the Contact page.