Legal
Terms of Service
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Please read these Terms carefully before engaging our services. These Terms form the basis of the commercial relationship between you and the Company.
1. Scope of Services
These Terms of Service ("Terms") govern all procurement, logistics, and documentation services provided by us ("Company") to business clients ("Client"). By submitting a quote request or placing an order, Client agrees to be bound by these Terms. These Terms apply to equipment sourcing, freight coordination, and customs documentation services unless a separate written contract supersedes them.
2. Quotations and Orders
All quotations are valid for 14 calendar days from the date of issue unless otherwise stated in writing. A quotation does not constitute a binding offer until accepted in writing by the Client and confirmed by the Company. Orders become binding upon the Company's written order confirmation. Prices quoted are exclusive of applicable taxes, duties, and tariffs unless explicitly stated otherwise.
3. Payment Terms
Unless separately agreed in writing, payment is due within 30 days of invoice date. Late payments accrue interest at 1.5% per month from the due date. The Company reserves the right to suspend services for overdue accounts without liability. All prices are quoted in the currency stated on the invoice and must be paid in that currency. Bank transfer charges are the responsibility of the Client.
4. Delivery and Risk
Delivery terms follow the Incoterms® 2020 edition as specified per order. Risk of loss or damage transfers to the Client at the point defined by the applicable Incoterm. Estimated delivery dates are indicative only. The Company is not liable for delays caused by customs authorities, carrier disruptions, force majeure events, or inaccurate documentation provided by the Client.
5. Equipment and Technical Specifications
The Company warrants that equipment supplied meets the technical specifications confirmed in the order documentation. The Company does not warrant fitness for a particular purpose beyond what is explicitly stated in writing. Any technical verification or certification services are conducted to the standards specified in the applicable service agreement. The Client is responsible for ensuring compliance with local regulations in the destination country.
6. Documentation and Compliance
The Company will prepare export and import documentation based on information provided by the Client. The Client is solely responsible for the accuracy of all information submitted, including HS codes, declared values, end-use statements, and consignee details. The Company is not liable for penalties, delays, or seizures arising from incorrect or incomplete information supplied by the Client.
7. Limitation of Liability
To the maximum extent permitted by applicable law, the Company's total liability for any claim arising from or related to these Terms shall not exceed the total fees paid by the Client for the specific order giving rise to the claim in the preceding 90 days. The Company is not liable for indirect, consequential, incidental, or punitive damages. This limitation applies regardless of the legal theory under which the claim is brought.
8. Intellectual Property
All documentation, reports, procedures, and technical materials prepared by the Company remain the intellectual property of the Company until full payment is received. Upon payment, the Client receives a non-exclusive licence to use the deliverables for their stated purpose. The Client may not resell, sub-license, or redistribute Company-prepared documentation without written consent.
9. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with an order. Confidential information may not be disclosed to third parties without prior written consent, except as required by law or regulation. This obligation survives termination of any order for a period of five (5) years.
10. Governing Law and Disputes
These Terms are governed by and construed in accordance with applicable commercial law. Any disputes shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the rules of a mutually agreed arbitration body. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.
11. Amendments
The Company reserves the right to update these Terms at any time. Updated Terms are effective upon posting to the Company website. Continued use of services following notice of updated Terms constitutes acceptance. For existing contracted orders, the Terms in effect at the time of order confirmation apply for the duration of that order.
For questions about these Terms, contact us via the Contact page. These Terms do not affect your statutory rights where applicable.